FAQ’s

Friday – Sunday, June 20-22, 2025

Gates open at Noon each day. Music begins at 3 pm on Friday, and at 1 pm on Saturday and Sunday.  Music ends around 11:30/Midnight on Friday and Saturday nights and around 10 pm on Sunday.

Festival Guide 101 – Coming soon!

No

Belleayre Mountain is located at 181 Galli Curci Road, Highmount, New York 12441.

It is located about 45 minutes from Exit 19 off of the New York State Thruway (I-87). 

The area around Belleayre Mountain is known for its natural beauty and outdoor activities. When driving, be careful of wildlife and do not exceed the posted speed limits.  When you see locals enjoying the area, give them a friendly wave! 

Directions to Belleayre Mountain from NYC/NJ:

1. From New York City:
   • By Car:
     1. Take I-87 North (New York State Thruway) towards Albany.
     2. Take Exit 19 for Kingston.
     3. Follow signs for NY-28 West toward Pine Hill.
     4. Continue on NY-28 West for about 30 miles.
     5. Turn left onto Galli Curci Road.
     6. Continue straight to Belleayre Mountain.
   • By Bus:
     1. Trailways offers bus service from Port Authority Bus Terminal in NYC to Pine Hill, NY. From Pine Hill, you can take a short taxi ride to Belleayre Mountain.

1. From New Jersey:
   • By Car:
     1. Take I-287 North toward Mahwah.
     2. Merge onto I-87 North (New York State Thruway) towards Albany.
     3. Take Exit 19 for Kingston.
     4. Follow signs for NY-28 West toward Pine Hill.
     5. Continue on NY-28 West for about 30 miles.
     6. Turn left onto Galli Curci Road.
     7. Continue straight to Belleayre Mountain.

1. From Albany 
   • By Car:

1. Start by taking I-87 South (New York State Thruway) from Albany.
2. Take Exit 19 for Kingston.
3. After the toll, follow signs for NY-28 West toward Pine Hill.
4. Continue on NY-28 West for about 30 miles.
5. Turn left onto Galli Curci Road.
6. Continue straight to Belleayre Mountain.

These routes will take you through scenic areas of the Catskills, making for an enjoyable drive to Belleayre Mountain.

To get to Belleayre Mountain by plane, you have several airport options:

1. Albany International Airport (ALB): Approximately 2 hours away from Belleayre Mountain. This is the closest major airport and offers a range of domestic flights.
2. Newburgh Stewart International Airport (SWF): About 1.5 hours away. This airport also services several airlines with domestic flights.
3. Westchester County Airport (HPN): Approximately 2 hours away. This airport offers flights from various airlines, primarily serving the New York City area.
4. New York City Airport (Newark / JFK/ LaGuardia): Newark is the closest airport of the 3 New York City airports.

Once you arrive at any of these airports, you can rent a car or arrange for other transportation to Belleayre Mountain. Enjoy your trip!

Parking at Belleayre Mountain is limited, and a parking pass will be required for on-site parking. A 3-day parking pass is $75.01 (All-in) for 3 days.

We highly recommend purchasing your parking pass as soon as possible because they will sell-out. Buy Parking Pass

There are a limited number of hotels but plenty of Airbnb, VRBOs,  and inns, at various levels of comfort and prices. 

There is also on-site camping with stunning views of the Catskill Mountains. Mountain Jam offers two camping options: On-site Tent Camping and off-site RV Camping (Bring your own RV) that is about 2 miles away with free shuttle buses.

You can re-enter the festival with your wristband. Be sure to keep it safe—if you lose your wristband, you will need to purchase a new ticket.

Yes – there will be a designated drop-off area at the base of the mountain, but be prepared to walk uphill 🙂

Yes, the festival is cashless. Credit cards, debit cards, and mobile payment methods like Apple Pay are accepted site-wide.

Yes, bring the whole family!

Tickets are free for children 6 and under. Please be prepared to show a birth certificate for age verification. Children 7 and over will be charged a full price ticket.

• Cinch packs no larger than 18”x13”x8.5” or Clear Bags
• Blankets
• Please bring an EMPTY reusable water bottle which can be filled at our water bottle filling station!
• Low-backed chairs (under 30″) to ensure good viewing for your neighbors. These are only allowed outside no-chair zones.
• Non-professional cameras are permitted but cannot be used to reproduce the event and must not interfere with other fans’ enjoyment of the show. (No video recording)
• Sunglasses and hats
• Liquid sunscreen and cosmetic products (max 3oz/90ml)
• Service animals are permitted and welcome
• Prescription medications in the original prescription bottle*
• CamelBak-style water bladder systems are subject to specific conditions**

*Prescription medications are allowed only in the original prescription bottle, any person attempting to bring in prescription medication must have a government-issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Further, if a patron has mixed multiple pills in a single prescription container or if a person is attempting to enter with prescription pills in a non-prescription container, medical representatives should be involved to make the final determination about whether or not such pills are to be allowed in the venue.

*Over-the-counter medications are allowed provided that they are new and in the original, factory-sealed container.

** CamelBak-style water bladder systems are allowed empty into the festival site, however the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder.

The following items are prohibited from the Festival site:

If we find, you will be removed from the festival and will not be allowed back.

• Weapons of any kind
• Fireworks, explosives, or incendiary or flammable items of any kind
• Illegal Substances
• Drugs or Drug Paraphernalia
• Prescription Drugs in non-approved prescription containers
• Knives or sharp objects
• Drones of any kind
• Tactical gear and/or gas masks
• Any other items deemed as posing a threat to the safe enjoyment of other guests
•  

If we find, you will be asked to return the item to your car or campsite or throw it away

• Glass of any kind
• Paint of any kind including paint markers and spray paint
• Large chains
• Laser pointers
• Flags or totems with metal or wood pieces
• Large umbrellas
• Unsealed over-the-counter medications/vitamins
• Bicycles, scooters, go-carts, or ATVs
• Pets (with the exception of service animals) assuming that you have a safe place for your animal.
• Coolers
• Outside Food or Drinks
• Open Containers
• Multi Pocket Backpacks
• Cinch packs larger than 18”x13”x8.5”
• Beach umbrellas or beach balls
• Pop up tents
• Aerosol cans regardless of content
• Tripod for cameras, including selfie sticks
• Projectiles
• Water guns or misters
• Flyers, stickers, or posters

• Cinch packs no larger than 18”x13”x8.5” or Clear Bags
• Diaper bags are allowed but subject to search

We will have a wide variety of food vendors to choose from and a wide variety of soft drinks and beer, wine and spirits.

The Festival is cashless.

Free refillable water stations will be available throughout the site. Please see our festival map for approximate locations. Stay hydrated, JAMMERS!

Cell service may be limited but we are also working with national cellular providers to enhance their signal coverage during the event.

Please note that Mountain Jam is held at a ski mountain, on uneven and rocky terrain, which may be challenging to navigate, especially for those with mobility needs. We are committed to accessibility and offer an ADA viewing platform to ensure a comfortable viewing experience. A limited number of ADA parking spaces are available on-site on a first-come, first-serve basis. You will need to purchase an on-site parking pass and your vehicle will need either an ADA parking permit or ADA license plates. If you have ADA concerns, please contact ada@MountainJamFestival.com

• Ear protection: Especially for children or those sensitive to loud sound levels
• Protect Your Skin: Always wear sunscreen to shield yourself from harmful UV rays.
• Stay Hydrated: Drink plenty of water to keep your energy up and your body in balance.
• Dress Smart: Wear appropriate footwear, especially here at a ski mountain. Safety starts with proper gear!
• Listen to Your Body and your Mind: If something feels off, don’t hesitate—seek medical attention promptly.

    Your health comes first! 💪

Yes – we will have medical facilities on-site.

Mountain Jam is committed to sustainability through our comprehensive recycling program and free water refilling stations in order to reduce the use of plastic water bottles. We encourage all attendees to join us in protecting the environment by properly disposing of recyclables at designated stations throughout the festival, and using reusable drinking bottles. Together, we can enjoy an incredible music experience while reducing our impact on the beautiful Belleayre Mountain surroundings.

For general festival inquiries and Press, and other general concerns please email us at info@MountainJamFestival.com

For ADA Accessibility, please email us at ada@MountainJamFestival.com

For questions regarding your ticket purchase, please email us at  ticketing@MountainJamFestival.com

For partnership and sponsorship inquiries, please email us at sponsorship@MountainJamFestival.com

For vending inquiries, please apply HERE. For additional questions please email us at vendor@MountainJamFestival.com

Payment Plans Are Available

Tixr Payment Plan Agreement

• You will pay the full ticket price in recurring monthly payments. The payment dates and amounts are outlined in your payment schedule.
• A one-time setup fee of $12.99 will be applied when enrolling in the payment plan.
• Tickets must be fully paid by the final payment date of June 13, 2025, at 5 PM to remain valid.
• You may update the credit card on your payment plan at any time by saving a new credit card to your account and selecting it in the Payment Plan Details.
• You may cancel your order during a payment plan; however, by doing so, you agree to forfeit all funds from previous payments. Refunds for voluntarily canceled orders are not permitted.
• If a payment fails, you will have 10 days to update your payment method. If the payment is not resolved within this period, your order will be canceled. Refunds for canceled orders due to failed payments are not permitted.

Payment Plan FAQs

I meant to use a payment plan, but didn’t select it at checkout. Can I put my order on a payment plan now?

The payment plan option must be selected at checkout. We can’t retroactively apply payment plans to orders that are already complete and processed or refund orders that were mistakenly purchased in full.

What needs to be done on the payment installment due dates?

The Tixr system will automatically run the card on file by end of day on the installment due date- no action is needed.

How do I delete a payment method from my payment plan?

Deleting the card associated with your payment plan will cancel your payment plan automatically. Instead, you should just update the payment method on your plan. This will ensure the correct card gets charged while keeping your payment plan active.

What happens if my card declines?

If a payment is declined, the system will automatically try the credit card on file 5 days later and again 10 days after the first missed payment.

If those attempts fail, you’ll need to contact our support team, who can re-attempt the charge manually.

How will I know if I missed a payment?

If a payment is declined, you’ll receive an automated email notification. To ensure you don’t miss any important updates about your order, please adjust your email filter settings to ensure Tixr emails are not marked as spam.

I have a past-due balance. How long do I have before my order cancels?

If a payment fails three times, your order may be at risk of cancellation. Event organizers have the ability to cancel past-due orders at their discretion, so we strongly recommend making the payment as soon as possible to avoid any issues.

Can I pay part of my past-due balance now and the rest later?

The amount paid toward a payment plan can’t be customized. The system will automatically charge the payment method for the full past-due balance.

Can I pay off my plan early?

Once enrolled in a payment plan, the order must follow the specified payment schedule. We do not support full payments or early payoffs for existing payment plans.

Can I split a single payment between cards?

While individual installments on a payment plan can’t be split between cards, you can always update the card on file if you’d like different installments charged to different payment methods.

No. Tent camping and RV camping passes are not included with the festival pass. You must purchase a Tent Camping Pass or OFF-SITE RV Pass separately. BUY CAMPING PASS

There is no car camping next to your tent. A tent camper will receive 1 car parking pass with a purchase of a Tent camping ticket.  Cars will be parked in the Camping Parking lot a short walking distance from the campgrounds. 

Yes, you can upgrade a GA Pass to a VIP Pass, but only if VIP passes are still available at the time. Visit our ticketing page for more details.

No.  Campground access is only available to 3-Day Festival ticket holders who purchase a tent camping pass.

Your ticket(s) will be emailed to your email address on file closer to the event start date.

You will get your wristband on the day of the event when you arrive on-site. Look for signs guiding you to the designated ticket exchange location.

Email ticketing@MountainJamFestival.com for assistance

Tent Camping and Off-Site RV (Bring your own) are available.

Vehicles such as rooftop tents and VW campers are classified under RV camping and will require an RV camping pass.

Yes, but only for those with camping wristbands. Festival attendees cannot access the campgrounds without a camping wristband.

Yes, your friend can still camp with you, but please note that the campsite is limited to 4 people.

• Tent and rain fly
• Tarp
• Flag/Balloon (to identify your campsites)
• Folding tables and chairs
• Beverages (no glass containers); 12packof beer per person per day
• Food and ice
• Coolers (outside food & beverages are not allowed into the concert area)
• Sunscreen and bug spray
• Toilet paper
• Towels
• Electric lanterns
• Small Bluetooth speakers
• Small electric generators, 5K or smaller
• Lawn games(no lawn darts)
• Small propane tanks for coleman type cooking apparatus and lanterns

• WHAT ITEMS ARE PROHIBITED?

• *This list includes the following but is not limited. All final decisions rest with Festival Management*

• *Any use of the following will result in immediate rejection from camping & festival:

Illegal substances/drugs of any kind

• • Firearms or weapons of any kind, including knives with a blade over 4 inches
  • OPEN FLAMES (no charcoal or wood fires, candles or tiki torches)
  • Large hammers or sledge hammers
  • Drones or any remote flying device*
  • Fireworks
  • Vending 

• Any use of the following will result in items being confiscated and not returned:

• Glass containers or bottles of any kind, no kegs
• More alcohol than listed in Allowed Items
• Amplified sound (large speakers, DJ equipment, TVs)

Furniture, refrigerators or any other appliances

• Golf carts, ATVs, or scooter
• Pets, except for service animals
• *Prohibited items will be confiscated and not returned* 

No open fires.

Shuttle passes can be purchased online in advance HERE or at the festival Box Office (if available).

Yes, shuttle passes may be available for purchase at the festival Box Office, but we recommend buying in advance to guarantee your spot.

1-Day Unlimited Rides: $20

3-Day Unlimited Rides: $50

Shuttles will run continuously during operating hours, making multiple stops at each partner hotel and the festival grounds.

⏰ Shuttle Hours of Operation:

🚐 Friday: 2 PM – 2 AM
🚐 Saturday: Noon – 1 AM
🚐 Sunday: Noon – Midnight 

A daily schedule will be released closer to the festival

If you’re staying at a nearby Airbnb, you’re welcome to take the shuttle! However, please note that parking at our partner hotels is reserved exclusively for hotel guests. You must meet the shuttle at the designated drop-off points, but you cannot leave your vehicle at a partner hotel unless you are a registered guest.

Shuttles will drop off and pick up attendees at a designated Shuttle Stop near the entrance of the festival grounds.

A daily schedule will be released closer to the festival. 

Yes! As long as it’s within the operating hours, you can take the shuttle back to your hotel whenever you’re ready.

Nope! With your unlimited ride shuttle pass, you can use the shuttle as many times as you’d like during operating hours.

No, but there is ADA parking at the mountain. 

For the comfort of all passengers, outside food and beverages (other than water) are not allowed on the shuttle. Outside food and beverages are also not permitted on the festival grounds. 

Yes, small backpacks and festival gear are allowed, but please be mindful of space and avoid bringing oversized items. All backpacks must sit on your lap. 

Lost items will be turned in to the festival’s Lost & Found. Please visit the Info Booth on-site for assistance.

Pets are not allowed on the shuttle.

Yes! The shuttles will run rain or shine. However, in the event of extreme weather conditions, service adjustments may be made for safety reasons. Please check our website or social channels for updates.

Travel time varies depending on your hotel and traffic conditions but typically ranges from 15 to 45 minutes. 

Yes! Please have your digital or printed shuttle pass ready each time you board the shuttle.

No, shuttle passes are non-transferable and must be used by the individual who purchased them.

Yes! If you experience any issues, contact our support team at ticketing@mountainjamfestival.com, or visit the Info Booth at the festival for assistance. 

Attendees are responsible for making alternative arrangements if they miss the final shuttle. We recommend keeping track of the shuttle schedule and setting reminders!